Home > FAQ

Q1: What is the warranty of your products?

A1: We have full system for after sale service


Q2: Can you do the design for us?

A2:Yes. We have a professional team having rich experience in design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect.


Q3: What kind of file format do you accept for printing?

A3: Normally AI, EPS and PDF file are workable.


Q4: How long can I expect to get the sample? 

A4:After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 3-5 days.


Q5: What is your terms of delivery? 
A5:We accept EXW, FOB, CIF, etc. You can choose the one which is the most convenient or cost effective for you.


Q6: What is the lead-time for average order? What is the shipping time?

A6The lead-time for average order is 10 days. And 4-5 days via express ;   5-7 days via Air ;15-25 days via ocean.


Q7: What is your privacy policy?

A7: We believe that keeping personal information secure is one of our most important responsibilities. We completely restrict access to personal information about you, and will never transfer or sell your personal information to anyone or any company. You have our promise and guarantee.